FAQ

Answers to frequently asked questions

About our Cookies

Each individual Tidbit cookie weighs around 60g (2oz) in regular size, and around 125g (4.5oz) in the large size, depending on the fillings and toppings. Each Deep Dish Cookie is about 400g (14oz). The Cookie Cake is about 1200g (2.6lb)
Yes! We highly recommend reheating your cookies 3-5 minutes at 350°F (180°C) in the oven, or 12-15 seconds in the microwave.
We do not use any preservatives! We only use all-natural ingredients.
Our cookies are best the day you get them, but you can store them up to 5 days in an airtight container. They can also be refrigerated for up to 2 weeks, or frozen for up to 6 months.

Cookie Delivery

Yes! We are currently delivering in Calgary from Monday to Friday between 2pm and 6pm. On the delivery day the recipient will be getting a text message to about receiving the order.
Your delivery fee is shown in the cart or at checkout, based on the address where the cookies are delivered.
Make sure you submit your order at least a couple of days in advance, and we'll take care of the rest. If you want to pre-order for a future later day, leave us a note in the comments at checkout.
Yes, we have launched Alberta-wide shipping, and are working on Canada-wide shipping.
Yes! We are at select Farmers' Markets and Events in Calgary. Check out the website for when and where you can come by. When you place your order choose "Free Pick-Up" for these specific occasions.

Cookies Order

Yes! We can pick up a greeting card for you, and add your message on it. Otherwise, we can write your short message on the back of our card. At checkout: leave a note in the comments field. We do not write on the cookies.
We need at least 48 hours notice. If you want the delivery on a future date, drop us a note in the comments, at checkout. In any case, on the delivery day we will call to confirm someone is available to receive it.
Depends. If you wish to change the delivery address, let us know before the actual delivery day. If you wish to change the product or amount, please contact us a.s.a.p. to see whether we have started processing your order. The fastest way is using the chat box below.
No, all sales are final. Currently we are unable to accommodate cancellation requests due to our limited production capacity.
Once you finalize your order, you will receive a confirmation email from Tidbit Cookies. Please check your junk/spam mailbox, and add us to your address book for the future. Feel free to contact us at any time using the chat box below!
Please get in touch with us for special orders. Reach out on Instagram or Facebook.

Allergy Information

We do not bake in an allergy-free environment. Our baked goods are not recommended for those with a severe allergy, as they may contain or have come in contact with: nuts, wheat, soy, eggs, milk, etc. Please tell us about your preferences in the notes, at the time of ordering. Read more...
Yes! If you have certain allergies, food intolerance or other dietary needs, we have a great selection of vegan desserts. Check out our selection of vegan cookies and vegan cookie pizza. Keep in mind that our kitchen uses dairy and eggs, therefore there may be traces. We strongly caution individuals with SEVERE allergies against consuming our products.
At this time we do not have gluten-free cookies, but we are working on it! We will post as soon as we do.

Something Else

I have a different question!
Please reach out to us on Instagram and we will gladly assist!